Our Philosophy

         

Frankie and Bear was developed to create and supply fun, quirky yet sassy products incorporating a hand made with love touch and a mixture between vintage, modern, the unusual and straight up badass. The items that  YOU want to wear.

Life can be stressful and serious at times and so we want to inject some fun and light heartedness into it with the products we create, design and make. We like to stay on the proverbial side of 'on 'trend' fashion so we don't quite follow the 'in crowd' but still look relevant. At FaB HQ we want to hear all about your ideas for your favourite slogans and personalised ideas and let us help you to bring that idea to life if you are struggling to do so on your own. Life is more fun when you collaborate.

 

Frankie and Bear are a hands on company and will always welcome a good old chin wag about how we can help you to create that perfect gift or recreate that cute kids tee you saw once but can't find anywhere. We may try to not take things too seriously in life but when it comes to you we most certainly do. We hope that we make lots of friends along the way and you will follow us and grow with us.

To ensure your financial safety with us we outsource credit and debit card handling to Paypal and Worldpay (yippie). We do not store any card details nor of course share any details with any 3rd parties or any parties at all. We are totally committed to protecting our customers details which will be stored safely with us and you won't hear from us unless you follow us on social media or subscribe to Frankie and Bear newsletters (thumbs up)

                                                         SHIPPING

When it comes to delivery we aim to get your items to you as soon as possible once they are made to order just for you. We don't deliver to outside of the UK (just yet) but if you do happen to live outside of the UK and simply HAVE to have an item/s from Frankie and Bear or Rock and Sass Boutique then please contact us and we can discuss postage prices.

      

  • This takes approximately 2-5 working days to be delivered from date of shipping which will be once designs are finalised by you

  • Orders can arrive between 9am and 5pm.

  • Orders may require a signature upon delivery.

  • If there is no one at your delivery address to sign for your parcel, a card will be left with details on how to organise a re-delivery (courier) or collection from your local sorting office (Royal Mail)

  • To ensure secure and undamaged delivery of your order, our delivery company may not be able to leave your order "hidden" at the address. However, they may choose to leave this with a neighbour.

  • Re-deliveries can be made for all week days and some Saturdays.

  • Unfortunately we cannot guarantee a specific delivery date for Standard Delivery orders.

  • If you require your order to arrive on or by a particular date, we recommend that you use our 1st Class or Next Day service.

  • Once your order is displayed as 'Dispatched' please remember to allow at least 3 working days for your order to arrive.

  • At busier times of the year (eg. Christmas) postal services can slow down, we ask you to wait 7 working days after your order is 'Dispatched' before contacting us. 

  • Please note that we will contact you if items will take longer than expected due to the design and ordering stock process

EXPRESS DELIVERY - £10.00 (sent via Royal Mail's Special Delivery Service) ORDER BEFORE 1PM!

  • Orders placed before 1pm on this service are guaranteed for the next working day after dispatch.

  • Orders will arrive before 1pm and will require a signature.

  • Next Day Delivery Orders placed after 1pm will be sent out the next working day.

  • Please let us know if you require your order by a certain date. If any items are out of stock then you will be informed asap!

  • All Next Day Delivery orders placed at the weekend will be dispatched the next appropriate working day.

  • If the delivery address is inaccessible, a card will be left and you will need to contact the courier to organise a re-delivery.

  • The parcel will be returned to the nearest courier depot. It is the customers responsibility to collect their parcel (ID will be required) 

  • If the courier parcel is not collected by the customer it will be returned to FaBCo Design Ltd. The order will then be subject to a Failed Delivery Charge - £6.95. This will either be deducted from your refund amount or charged to your card once payment is taken for re-delivery.

                                                                                 **READ ME**
It is important to know that once we send out your parcel to the delivery address provided with your order, you will receive a confirmation email with all your details in to say it has been dispatched. We will not be held responsible for parcels that are delayed, lost or unable to be delivered, due to the incorrect address being given. In these circumstances no refund will be given on missing parcels until the items are returned to us. However a different delivery address to your billing address can be given at the check out. 

Company details | FABCO DESIGN LTD, Company No: 10744085 | email: mail@frankieandbear.co.uk

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